Privacy policy
PRIVACY POLICY
This Privacy Policy explains how ANKR collects, uses, stores, and protects your personal information when you visit our website, place an order, or contact us.
ANKR processes personal data in accordance with applicable Swiss data protection laws, including the Swiss Federal Act on Data Protection.
By using our website, you acknowledge that your personal information may be processed as described in this Privacy Policy.
1. DATA CONTROLLER
The data controller responsible for the processing of your personal information is:
ANKR
hello@ankrjewels.com
2. PERSONAL INFORMATION WE COLLECT
When you visit our website, place an order, or contact us, we may collect the following information:
- Name
- Email address
- Billing and shipping address
- Phone number, if provided
- Order details
- Payment-related information
- Customer support communications
- Device and browser information
- IP address
- Website usage and interaction data
- Marketing preferences, if you choose to subscribe
Payment information is processed securely through third-party payment providers. ANKR does not store full payment card details.
3. HOW WE USE YOUR INFORMATION
We use your personal information to:
- Process and fulfill orders
- Confirm payments
- Arrange shipping and delivery
- Provide customer support
- Communicate with you regarding your order
- Manage returns, refunds, or replacement requests
- Prevent fraud and unauthorized transactions
- Improve our website and customer experience
- Send marketing emails if you have chosen to receive them
- Comply with legal, tax, and accounting obligations
4. SHOPIFY AND THIRD-PARTY SERVICES
Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products and services.
Your personal information may be processed by Shopify and by trusted third-party service providers that help us operate our store, process payments, fulfill orders, analyze website performance, provide marketing services, or communicate with customers.
These providers only receive the information necessary to perform their services.
For more information on how Shopify processes personal information, please refer to Shopify’s Privacy Policy.
5. COOKIES AND ANALYTICS
We may use cookies and similar technologies to operate the website, improve functionality, analyze traffic, and understand how visitors interact with our store.
Cookies may collect information such as browser type, device information, IP address, pages visited, and interactions with the website.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
If we use advertising or retargeting tools, such as Meta Pixel, Google Analytics, Pinterest, TikTok, or similar services, additional cookie consent settings may be provided on the website where required.
6. MARKETING COMMUNICATIONS
If you subscribe to our newsletter or marketing communications, we may use your email address to send you updates, product launches, offers, or brand communications.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at hello@ankrjewels.com.
7. DATA RETENTION
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy.
This may include retaining information to process orders, provide customer support, comply with legal and tax obligations, resolve disputes, prevent fraud, and maintain business records.
8. INTERNATIONAL DATA TRANSFERS
Some of our service providers, including Shopify and payment, analytics, or marketing providers, may process personal information outside Switzerland.
Where personal information is transferred internationally, we rely on appropriate legal safeguards or recognized transfer mechanisms where required by applicable law.
9. YOUR RIGHTS
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to certain processing activities
- Withdraw consent to marketing communications
- Request information about how your personal data is processed
To exercise these rights, please contact us at hello@ankrjewels.com.
We may need to verify your identity before processing certain requests.
10. SECURITY
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure.
11. CHILDREN
Our website and products are not intended for children. We do not knowingly collect personal information from children.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.
The updated version will be posted on this page with a revised date.
13. CONTACT
For questions about this Privacy Policy or the processing of your personal information, please contact:
ANKR
hello@ankrjewels.com